Refund Policy
Our commitment to your satisfaction and our refund guidelines.
Refund Eligibility
At WealthWave Commerce, we want you to be completely satisfied with our services. We offer refunds under the following conditions:
- • Service was not delivered as promised
- • Technical issues prevented you from accessing paid features
- • Duplicate charges or billing errors
- • Request made within 30 days of purchase
Non-Refundable Services
The following services are non-refundable:
- • Commission-based earnings from affiliate marketing
- • Services that have been fully delivered and utilized
- • Custom development work that has been completed
- • Third-party service fees and transaction costs
Refund Process
To request a refund, please follow these steps:
- 1. Contact our support team with your refund request
- 2. Provide your order number and reason for the refund
- 3. Allow 3-5 business days for review of your request
- 4. If approved, refunds will be processed within 7-10 business days
Refund Methods
Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.
Processing Time
Once your refund is approved and processed, it may take additional time for the refund to appear in your account:
- • Credit cards: 3-5 business days
- • Bank transfers: 5-7 business days
- • Digital wallets: 1-3 business days
Disputes
If you disagree with our refund decision, you may escalate the matter by contacting our management team. We are committed to resolving all disputes fairly and promptly.
Contact Us
For refund requests or questions about this policy, please contact us at:
Email: wealthwavecommerce@gmail.com
Phone: 0799767699
Address: https://wealthwavecommerce.co.ke/